How quickly does AWTA Ltd provide results?

The availability of results depends on the type of test and/or the level of service requested. AWTA Ltd provides a range of service times tailored to meet specific customer requirements because the Company believes that customer service is equally important to accuracy and cost minimisation.

Customer service is viewed in terms of providing sampling services and test Certificates and Reports in a timely manner. To achieve this, when an IWTO Certificate is requested, the Company offers three levels of service:

• Express: 95 % of test Certificates available the following morning after sampling with the residue within 24 hours;
• Fast: 95% of test Certificates available within 3 days after sampling with the residue within a further 24 hours; and
• Normal: all test Certificates available within 5 days after sampling.

These options enable each client to select a service that meets their own requirements. Certificates are deemed available once the client can collect the electronic version via the EDI system. Clients who subscribe to AWTA Ltd's WOOLINK™ system, have direct access to the Company's test database and their Certificates are available the instant the last component is received in the central database and the necessary computations completed.

Where a Test Report is requested, the Express service is automatically supplied. However, the timing of the service commences from the date of receipt at the laboratory.

Likewise, the service time for Fleece Measurement samples also commences from the date the samples are received. In this instance AWTA Ltd will complete the testing and despatch the results within 7 days.